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What is Smartsourcing

By the way… What is Smartsourcing? [Infographic]

By Sylvain Pierre On 2013/05/23 · Leave a Comment · In BPO, Consulting, Innovation

Being a big fan of “The Back of the Napkin”… Here you go, in one infographic!

Thanks to To Anh for the awesome design!

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Explore a Sharing Economy with Lean Coffee

By Minh Tran Dinh On 2013/05/15 · Leave a Comment · In Agile, Economy, Innovation

Lean Coffee is the event that was organized for the first time at Officience on April 2013. After joining it, I did a Google search to know more about it. I took a glance only at the first result page, below are what I googled out:

- It applies Agile and Lean principles

- It is [...]

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InnovatorsDilemma

The Innovator’s Dilemma meets Outsourcing

By Sylvain Pierre On 2013/04/15 · Leave a Comment · In BPO, Consulting, Innovation

I am just done reading The Innovator’s Dilemma, which by the way is a good basis for anyone questioning himself about how to innovate, and I am convinced there is a compelling case to be made about innovation through outsourcing.

Now I may need to introduce [...]

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UNE

Agile : a long road ahead

By Hoang-Anh Phan On 2013/03/05 · Leave a Comment · In Agile, Innovation, Software Development

When Khiet and Christophe joined our team, they were fully aware that they were joining an Agile team. But they only realized the full extend of what this means after they attented the Agile Tour. Thanks to the great presentation of Daniel Teng, among others, they now see the long way ahead. But, more than [...]

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Exploiting digital information, the manager’s challenge in 2012

By Cécile Raguet On 2012/06/12 · Leave a Comment · In Cloud Computing, Content & Data Management, Innovation, Officience life

How to take advantage of data profusion, according to  Eric Llouquet, Head of BU Content  at Officience.

Cloud computing & the digital age

The evolution of Information technology, particularly in the area of cloud computing, leads us to profoundly change the way in which we perceive and manage businesses. [...]

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BPO

BPO: a project enabler

By Sylvain Pierre On 2012/06/05 · Leave a Comment · In BPO, Consulting, Innovation

A poor reputation

When I talk to my friends about my job in Officience, I often get ironic comments such as: “oh yeah, you’re the one stealing our job”. We can debate endlessly about the “necessary evil” that is BPO (see Schumpeter’s creative destruction theory), the conclusion is that BPO very [...]

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